Refund policy

30-day return requests

You may request a return within 30 days after receiving your order. Before sending anything back, contact Good Point Goods at goodpointgoods@gmail.com with your order number and the reason for your request.

Do not send a return before it has been reviewed. We will provide return instructions and, when applicable, the correct return destination after reviewing your request. We do not publish a fixed return address because the appropriate return procedure may depend on the order and circumstances.

Ordinary discretionary returns

For returns based on a change of mind or an item no longer being wanted, the item should be unused, in its original condition, and in its original packaging where applicable. The customer is responsible for return shipping costs for these discretionary returns.

Refunds for approved physical returns are generally processed after the returned item is received and inspected. Original shipping charges, if any, are not refundable unless required by applicable law or otherwise agreed as part of the resolution.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or incorrect, contact us promptly at goodpointgoods@gmail.com. Please include your order number and reasonable supporting information, such as photographs, if requested.

We will review the circumstances and provide an appropriate resolution. Depending on the situation, this may include a replacement, refund, or another suitable solution. When appropriate, we may resolve the issue without requiring the item to be physically returned.

Refund timing

After a refund is approved and issued, the time required for it to appear in your account depends on your bank or payment provider.

This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.